Services from A to Z

»iPoint is a very responsive and trusted partner who listens to our ideas, wishes, or requirements and then proposes a suitable solution.«

Erik Höppö, Scania CV AB

Whether compliance, sustainability, or process integration – iPoint is always at your disposal to help and assist you with customized solutions and services.


Our services range from technical support and maintenance to implementation and integration. We offer in-depth consulting and training as well as expert services like supplier management or data aggregation and processing.


Upon request, we are available 24 hours a day. Learn more about our services – we appreciate your interest!

Support & Maintenance

Competence, speed, and transparency characterize our support services.


Depending on your specific requirements and needs, choose a suitable Maintenance Package and individually match it with additional support services.

Our Support Services for users with valid accounts:


➤ Contact Technical Support via Support Portal and Email
➤ Discover the Knowledge Base
➤ Access the User Guide
➤ View the Documentation
➤ Review the System Requirements

Our Maintenance Services:

➤ Software Release Entitlement
➤ Technical Support Access
➤ Live Update
➤ User Community
➤ Integrated Development Support
➤ Knowledge Base
➤ Software Downloads
➤ Deployment Assistance
➤ Remote Test Verification
➤ Remote Desktop Assistance
➤ Enhancement Assistance
➤ Extended Deployment Services
➤ Infrastructure Support
➤ Performance Inspection
➤ Telephone Hotline Support
➤ Onsite Support
➤ Weekend Support (on request)
➤ Global Assistance (24x5)
➤ Local Language Support

Consulting & Implementation

Know what to do


Our consulting services help you create, plan, and implement sustainability projects and compliance programs successfully. Benefit from our years of industry experience, multi-functional competence and passion for sustainability.


iPoint’s consulting professionals know what is important in your industry and your company. We understand the global megatrends in environmental and social product compliance and sustainability and keep you up to date on regulations and requirements like REACH, RoHS, WEEE, ELV, Conflict Minerals, etc.. Using our expertise can help position your company as a leader in sustainable business performance.

Our consulting portfolio:


➤ Compliance Strategy Workshop
➤ Process Definition
➤ Composition of suitable iPoint Solutions
➤ Project Plan / Road Map
➤ Fast Track Pilot Implementation
➤ Gap Analysis & Fine-Tuning
➤ Quality Assurance
➤ Data Migration
➤ Roll-Out
➤ Project Management (single point of contact)
➤ Integration in Customer Environment / Systems / Processes incl. ERP, PDM/PLM
➤ Customer Specific Developments
➤ User and Administration Training

Expert & Data Management

Let us do the work for you


iPoint provides expert services for collecting and handling data from various sources, e.g. supply chain, internal and external databases, etc. up to processing this data for your reporting requirements to stakeholders and institutions. Our expert services include:


Data Management - Collection, processing, reporting:


➤ Data Collection & Validation from the supply network, external, and internal databases
➤ Data Analysis & Processing
➤ Reporting

Content Management - Regulatory & pure substance data:


➤ Regulatory data: Constant updates of regulations (legal and customer-specific) and substance groups
➤ (Pure) Substance data

Supplier Management - We manage and train your suppliers:


➤ Supplier Qualification
➤ Supplier Education
➤ Supplier Escalation

Product Marketability - We help you to get your product market-ready:


➤ E.g. WEEE

Origin Tracking - Where does your material come from?


➤ E.g. textile, food, wood

Platform, Server, Hosting

Secure data hosting


Cloud, platform, internal server - select and combine our secure solutions for data collection, processing, and hosting.

Hosting Services

➤ Customer In-house Solution
➤ Private Cloud
➤ Public Cloud
➤ Hosting
➤ Software as a Service

SAP Competence Center

Our SAP Competence Center has the technical know-how required for integration with SAP systems of all kinds.

SAP Integration – Integrate iPoint solutions on SAP interfaces to your corporate and IT strategy. 


Our Focus:

  • XI/PI

  • Traditional methods such as RFC and IDOCS

  • QM-Modul SAP IQOS


  • SAP BW


Learn more about the iPoint Compliance Cockpit for SAP.



Contact us

Thank you very much for your interest in iPoint.

Do you need more information? Would you like to request a quote or a demo?
Our experts are happy to help you find the solution for your individual requirements.

To get in touch, fill in the form below, write an email, or call us directly.

Using our contact form, you can preselect your topic(s) of interest:

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