Customer Success Manager (m/f/d)

To strengthen our team in Reutlingen, Hamburg, Berlin or Munich we are looking for a Customer Success Manager (m/f/d) to join us in January 2024

Office: All Locations
Department: Customer Office
Employment Type: Permanent
Schedule: Full-time
Seniority: Experienced

Apply now

iPoint

Software by passion, sustainability by conviction

That's what drives us.

We are the best partner for digitalized life cycles of truly sustainable products.

Why iPoint is the best choice for you

Compliance AND Sustainability – we can do both.
Many competitors know this and envy us because of it

Work where you want
Whether you work from a mobile office or abroad, location-independent working models are our standard

Empowering working environment
The leadership team has a collaborative, authentic style that provides a framework that allows for autonomy, whilst always been available for support and guidance.
Work with a high-performing, passionate team that likes to have a good time along the way

You are worth it
Fair and competitive salary and benefits

We are growing. And so are you
We support you with your personalized career journey, in hitting your professional development goals and your vision for life

Let’s celebrate
We use events to celebrate successes together with employees from all departments

Your profile

Degree in Business Administration, Economics, Communication, Science, or alike
Proven experience as a Customer Success Manager or similar role
Proven ability to understand new software solutions and be able to provide this knowledge to our customers
Strong customer orientation, very good communication skills and some negotiation skills
Solution-oriented and structured way of working
Very good knowledge of German and English, both written and spoken

Your mission

Provide business, technical and product knowledge in support of post sales activities to ensure customer satisfaction
Help clients maximize their value from the iPoint solutions by aiding their understanding of our existing and new product features and functionality, and how they can contribute to their business growth
Facilitate a good working relationship between customer and support organization to ensure client issues and escalations are resolved in a timely manner
Develop healthy customer relationships, building trust and transparency
Act as customer advocates internally while encouraging customer retention and helping to identify upselling opportunities

About us

We use digitalization to bring about sustainable change. With our expert software and services, we support global players like BASF, Becton Dickinson, Emerson, Ford, Logitech, Magna, Osram, Roche, and Toyota, in creating sustainable and legally compliant products worldwide.

With passion and conviction, we stand by our customers as a reliable partner and support their strategic sustainability goals. These are great goals to achieve.

Which is why our growing team of 170+ experts needs you, your skills, and your enthusiasm!

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