At iPoint-systems GmbH ("iPoint"), we take the protection of your data seriously. Data security and the protection of your privacy when processing personal data is important to us and we align all our business processes accordingly. We always process your personal data in accordance with the applicable data protection requirements, particularly the Federal Data Protection Act (Bundesdatenschutzgesetz - BDSG).
1. Collecting, processing and using personal data for contractual fulfilment
iPoint processes and uses personal data insofar as this is required for the performance of the contractual relationship with the customer. When registering, the surname, forename, e-mail address, personal password, phone number, and company data are collected and stored. This data can be processed and changed at any time in the dashboard.
In the event of third-party services and data being used within the scope of the contractual relationship (e.g. data exchange with other systems), iPoint may transfer the customer's personal data to such third party insofar as this is required for the fulfilment of the contract concluded with the customer.
iPoint also uses the e-mail or postal address provided by you to notify you of product and service changes relevant to the contract in accordance with applicable law as well as other statutory information.
2. Other use of personal data
iPoint shall only use personal data above and beyond the requirements for the fulfilment of the contract if permitted to do so by law or if you have provides us with your consent to do so.
2.1 Transfer of personal data to authorities
iPoint may transfer customers' personal data to administrative and prosecuting authorities insofar as this is permitted by law.
2.2 Use of external service providers
iPoint uses third-party services (such as computer centres) in connection with the data uses stated in this data protection declaration. Such service providers have been bound by order data processing contracts in accordance with Section 11 BDSG and process personal data exclusively as instructed and under the control of iPoint in the manner stated in this document. We ensure that all our service providers maintain adequate data protection standards.
With regard to the following non-European service providers, it cannot be ruled out that data may be processed outside the European Economic Area: WalkMe Inc. 22 4th St, Floor 14, San Francisco CA 9410, USA
3. Use of anonymised data for statistical evaluation as well as product and service improvements
iPoint uses master and usage data (such as the usage frequency of our services) for preparing statistical evaluations and improving products and services. The data is anonymised for such purposes and only processed in anonymised form.
4. Cookies, Google Analytics
4.2 Google Analytics
Google uses this information as ordered by us to analyse the user's use of our website, prepare reports on the activities within this website, and provide further services related to the use of this website and the internet for our benefit. Pseudonym usage profiles of users can be created from the processed data.
We only use Google Analytics with activates IP anonymisation. In other words, Google abbreviates the user's IP address within the member states of the European Union or other countries contractually bound by the treaty regarding the European Economic Area. The full IP address is only transferred to a Google server located in the USA and abbreviated there in exceptional circumstances. The IP address transferred by the user's browser is not linked with other Google data.
Users can block cookies from being stored by adjusting their browser software settings accordingly. Users can also prevent the collection of the data created by the cookie and referring to their use of the website by Google and the use of this data by Google by downloading and installing the following browser plugin: tools.google.com/dlpage/gaoptout.
For further information on the use of data for advertising purposes by Google, settings and objection options, please go to: www.google.com/intl/de/policies/privacy/partners/ ("Data usage by Google when using our partners' websites or apps), www.google.com/policies/technologies/ads ("Date usage for advertising purposes"), www.google.de/settings/ads ("Managing information used by Google to provide you with online advertising) and www.google.com/ads/preferences/ ("Choose the advertising provided by Google").
5. Withdrawal of consent, right of objection, information
Withdrawals of consent can be posted to iPoint GmbH, Ludwig-Erhard-Strasse 58, 72760 Reutlingen, Germany, or e-mailed to email@example.com. Contact can also be made by e-mail. Customers may mail their objection to the use of their e-mail address and data for advertising purposes and market research to the address above at any time with future effect. No fees shall be charged for withdrawals and/or objections, except the basic transfer costs. By submitting a withdrawal, customers will no longer be informed about new features and products or campaigns (such as special discounts). Registered users can view and possibly delete and change certain data in the dashboard. In the event of incorrect data being stored, despite all our efforts to maintain accurate and up-to-date data, we shall naturally correct it immediately upon your request.
6. Data security
iPoint implements technical and organisational safety measures to protect the data managed by us against manipulation, loss, destruction and unauthorised access. We continuously improve our security measures in accordance with technological development.
7. Escape clause
iPoint reserves the right to amend this data protection declaration from time to time. Updated versions are published at URL/de_privacy-policy.pdf. Please check regularly for updated versions.
8. In the event of the German and English versions containing discrepancies, the German version shall prevail.