Support Specialist (m/f/d)

To strengthen our team in Reutlingen, Hamburg, Berlin or Munich, we are looking for a Senior Support Specialist (m/f/d)

Office: All Locations
Department: Customer Office
Employment Type: Permanent
Schedule: Full-time
Seniority: Experienced

Apply now

iPoint

Software by passion, sustainability by conviction

That's what drives us.

We are the best partner für digitalized life cycles of truly sustainable products.

Why iPoint is the best choice for you

Well-known customers
Our customers include Fortune 500 companies such as Mercedes-Benz, Bosch, Becton Dickinson, Emerson, Ford, Magna, Osram, Toyota, Jabra Logitech who have been working with us for years

Compliance AND Sustainability – we can do both.
Many competitors know this and envy us because of it

Work where you want
Whether you work from a mobile office or abroad, location-independent working models are our standard.

Empowering working environment
The leadership team has a collaborative, authentic style that provides a framework that allows for autonomy, whilst always been available for support and guidance.
Work with a high-performing, passionate team that likes to have a good time along the way

You are worth it
Fair and competitive salary and benefits

We are growing. And so are you
We support you with your personalized career journey, in hitting your professional development goals and your vision for life

Let’s celebrate
We use events to celebrate successes together with employees from all departments

Your profile

University degree or comparable education in a Computing with minimum 3 years undertaking 1st or 2nd line support, ideally having progressed to a lead support member role
Comprehensive knowledge in Application webservers (Apache, Tomcat, WebLogic, WebSphere, JBoss), Operating systems (Windows and Linux), Programming languages (XML, Javascript, HTML, CSS, Java) Databases (Oracle)
Experienced in Service Operations processes (e.g. ITIL Foundation or similar)
Good problem solving and communication skills working with our customers in a professional and solution-driven manner
Fluent verbal and written German skills, with strong English language skills

Your mission

Work closely with our customers in a 2nd and 3rd level support role to understand, investigate, prioritize and resolve their application support issues
Continuously expand your knowledge of the iPoint applications, hosting and customer environments to be able to deliver a better and quicker service to our customers
Work closely with Product Owners, Developers and Project teams as needed to resolve complex support cases
Assessing and Prioritizing support enquiries with effective escalation when needed
Perform software deployments, updates and upgrades for our software products

About us

We use digitalization to bring about sustainable change. With our expert software and services, we support global players like BASF, Becton Dickinson, Emerson, Ford, Logitech, Magna, Osram, Roche, and Toyota, in creating sustainable and legally compliant products worldwide.

With passion and conviction, we stand by our customers as a reliable partner and support their strategic sustainability goals. These are great goals to achieve.

Which is why our growing team of 170+ experts needs you, your skills, and your enthusiasm!

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